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Services

service technicianContract Maintenance

Wittenbach can customize a service contract you to meet your needs. Standard contract terms are 3 years but discounts are available for longer durations. Our standard service contract offerings include:

  • Comprehensive: Travel, Parts and Labor. Includes emergency service and 1 or 2 “PMs” per year (equipment specific).
  • Maintenance: Travel and Labor included. Parts billed (upon approval if requested). Includes emergency service and 1 or 2 “PMs” per year (equipment specific).
  • Preventative Maintenance: Travel and Labor included. Parts billed (upon approval if requested). 1 or 2 “PMs” per year (equipment specific).

Time and Materials

Wittenbach will service your older / obsolete equipment on a time and materials basis. This allows you to closely monitor the cost of maintenance and plan for replacement accordingly. We maintain a large inventory of obsolete equipment so we are able to refurbish parts and keep your older equipment running longer.

Locksmith Services

We service all manufacturers of bank equipment including vaults, safes, safe deposit boxes, teller under counter systems and night depositories. Field Service Technicians carry a range of parts, locks, and key blank that allow them to repair or reconfigure most locks on location. We support our team with a full-service lock shop located in Charlotte, NC, staffed by master locksmiths and highly experienced bench technicians. Services include:

  • 24×7 emergency support
  • Vault and safe lock out drilling
  • Combination changes
  • Safe deposit box drilling and re-keying
  • Lock reconfigurations and key duplication
  • Mechanical to electronic lock conversions
  • Single-entry safe deposit box conversions
  • Custom lock and part fabrication and repair
  • “Lock-out” kits for securing boxes with late payments

Supported Manufacturers

Wittenbach is a factory authorized service provider for dozens of top manufactures and can support a wide range of addional products.  A partial list is below – contact us for additional equipment not listed.

Cash Handling Products

Authorized Service Provider:

  • Nautilus Hyosung America
  • Glory Global Solutions
  • Talaris
  • De La Rue
  • Brandt
  • Maverick International
  • Triton
  • Martin Yale
  • Intimus
  • Armor Safe Technologies
  • Fire King Security Group
  • Epson Products
  • Addmaster
  • Amrotec

Other Products Serviced:

  • Magner
  • Billcon
  • Tranax/Hantle/Genmega ATM’s
  • NCR ATM’s
  • Paymaster
  • Hedman
  • Tidel
  • Star
  • Citizens
  • Ithaca
  • Wilson Jones

Security Products

Authorized Service Provider:

  • Hamilton Safe
  • Fenco
  • Verint
  • March
  • DMP
  • PACOM
  • Signal-Tech
  • Kaba Mas
  • S&G
  • Audio Authority
  • Bosch
  • Samsung
  • Honeywell
  • GE – Truvision
  • 3XLogic
  • HID
  • Deview
  • HikVision
  • GE/Interlogix/VEREX

Other Products Serviced:

  • Diebold
  • Mosler
  • LeFebure
  • SSE
  • Comco
  • Fortis
  • Eagle
  • Bavis
  • Skilcraft
  • Fortis
  • American Vault
  • International Vault
  • Foreline
  • Security Corp
  • Kumahira

Depot Services

Lock-Shop

Un-rented safe deposit boxes do not generate revenue and the traditional process for repairing them is both expensive and disruptive. The WBS Depot Lock-Shop process completely eliminates the disruption, saves you ~40% of the traditional cost and gets your safe deposit boxes rental-ready in days instead of months!

Your branch controls when locks are removed and installed and all the “noisy work” is completed in our state of the art lock-shop, so customer disruption is completely avoided.

  • Our lock-shop repairs all major brands – over 20,000 times each year
  • We buy in bulk, so you are assured of the best possible replacement lock pricing
  • We purchase and refurbish safe deposit box nests so we can often match your older equipment when it’s time for replacement
  • We maintain a supply of discontinued and hard to find locks at competitive prices

Desk-Top Currency Counters

Wittenbach offers a depot repair and refurbishment service for desk top coin and currency machines in our state of the art Technical Support Center. Rotating this equipment through for cleaning and preventative maintenance saves our customers on costly repairs and replacements.

Epson Printers

Wittenbach is authorized to repair Epson printers. Contact us to see how depot service on these light weight yet mission critical printers can save you money!

Contact Service

Please click here to access the WBS Portal, email us at dispatch@wittenbach.com, or call 800-638-8618 for service inquiries.